Have a medical question?
If you have a medical rather than product related question please contact your doctor or healthcare provider.
Check our FAQs
Maybe someone has already asked your question?
Call the confidential Clearblue Careline
This is usually the best way for us to help you, especially if you have a question about a product, or a problem with a product. It would be really helpful if you have the product, packaging and foil pouch with you when you call. Please note that calls are recorded for training and quality purposes.
Open 6pm – 2am NZST, 8pm – 4am NZDT, Mon - Fri except on bank holidays
Calling from Abroad
International Tel.: +61 28 278 1198*
* Calls are charged at your provider’s international rate
If you have a question and can’t find the answer on our website then please send us an email. We’ll do our best to get back to you within 2 business days. If you think your product may be faulty it’s best if you give us a call. If you are unable to call us please ensure you provide us with as much information as possible so that we can adequately help you. Please have the product, packaging and foil pouches with you when you contact us.
You can access our live chat service here. We’ll need a few details so we can direct you to the right person. Please fill in the form and if an advisor is available you will see the ‘Chat now’ button once you’ve completed this. If no advisors are available you will have the option to submit the form by email instead. Please have the product, packaging and foil pouches with you when you contact us.